In the past 20 years, I have lived in five different areas of the world. While observing the difference in cultures, I have learned how to see people with less implicit bias. It has become helpful in my UX research.
I always hoped to convey people’s needs by reporting the news of the day objectively. However, I realized most reporting outlets come with subjectivity and bias. Eventually, I chose to become a Product Designer. I have truly discovered a way to help people, improving products to make their life better.
Taking 100 calls every day helped me get first-hand knowledge and a thorough understanding of users' needs. Sometimes a subtle change of a product can greatly improve the experience, but these changes can also be easily ignored by companies that aren't open to hearing users about their needs.
I deeply understand that people with disabilities are, to varying degrees, overlooked by society. I learned to have empathy for experiences that I may not understand or find hard to imagine. While designing products, I will always remember to put more attention into disability design aspects. Working with Cisco intelligence team for voice-user-interface has further improved my accessibility design.
I cherished the connection with my dance crew. We always had each other's back and we brought the best out of our teammates because of that bond. At the same time, as a designer, I focused on designing and building products, that bring similar human connections into technology. It has always occurred to me that technology grabs our attention and is starting to affect those human connections.
This has shown me that it’s hard to reach any goal in one night, but if you take it step-by-step (like a plant that grows leaves one by one), your goal will eventually become a big tree. I also have learned to treat them each individually, while learning their specific needs.
